Zales Reviews
(Rated by 1954 users)
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Payment Methods
- Credit/Debit Cards
- Apple Pay
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
GREAT OFFER
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50
$OFFOverall Rating
4.0
Base on 4 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.5
- Return Policy4.0
- Good Value5.0
- Shipping & Delivery4.5
Recent Customer Reviews (4)
Catherine Schwarz
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Mario Thompson
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Tanja Bohm
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Jerry Whitney
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Payment Methods
Accepted Payment Options:
Prices for items on Zales.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Apple Pay
Payment Process
- Payments can be made online during the checkout process.
- For Zales credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Zales Pros & Cons
Pros
1
Wide Selection: Zales offers a vast array of jewelry products, including necklaces, earrings, rings, and bracelets.
2
Convenient Shopping: Customers can shop online with free shipping on orders over $50 and take advantage of Buy Online Pick Up In Store locations.
3
Custom Design: Zales provides a "Design Your Own" program for custom creating engagement rings and other decorative jewelry pieces.
4
In-Store Services: Zales offers in-store services like lifetime cleaning and inspection, and trade-in value for bridal sets and solitaires.
5
Flexible Financing: Zales offers credit plans with no annual fee to help customers pay for their jewelry and products.
CONS
1
Customer Service Issues: Many customers have reported poor customer service, including unhelpful representatives and unaddressed issues.
2
Quality Concerns: There are concerns about the quality of diamonds, particularly lab-created diamonds, which may not be as high quality as those from other vendors.
3
Limited Diamond Choices: Zales offers limited choices for clarity and color, which can make it difficult for customers to find the perfect diamond.
4
High Prices: Despite the wide selection, prices can be high, especially in comparison to other retailers.
5
Return Policy Issues: Some customers have experienced difficulties with returns, including being told to handle the return process themselves without adequate support.
Zales Features and Benefits
Features
Diverse Selection of Jewelry
Wide range of diamond and gemstone jewelry, from engagement rings to fashionable accessories.
Free Shipping
Free expedited shipping on orders over $50.
Convenient Shopping
Shop in stores nationwide, online anytime, with Buy Online Pick Up In Store options.
Worry-Free Returns
30-day return policy for full refund, no questions asked; 60-day exchange for jewelry.
Vault Rewards
Loyalty program unlocks immediate access to exclusive benefits and rewards.
Jewelry Expert Consultation
One-on-one help available whenever it works for you.
Lifetime Diamond Commitment
Lost diamond replaced at no extra charge.
Upgrade Your Diamond at Zales
Original purchase price applied toward new diamond upgrade.
Create Your Own Design
Create one-of-a-kind engagement and personalized jewelry.
Repairs & Services
Expert care for jewelry to ensure it stands the test of time, including lifetime cleaning, inspection, and trade-in value.
In-Store Services
Lifetime cleaning and inspection, trade-in value for bridal sets and solitaires.
Flexible Financing
Credit plans with no annual fee to pay for jewelry.