Zales Reviews

Zales.com offers a diverse range of jewelry with prices that cater to various budgets. Items can be found under $50, and the selection expands into higher price brackets such as $100 - $249, $250 - $499, and $500 - $749. For those looking for more premium pieces, there are options available from $750 - $999 and $1,000 - $1,999. The site also features sales offers and deals, like free shipping on minimum purchases and special financing options for purchases of $750 or more with The Diamond Credit Card.

Zales.com is celebrated for its engagement rings and fashion jewelry, with a catalog that includes a wide range of diamond and gemstone pieces. The store also boasts an impressive collection of men's and women's watches from respected brands like Citizen, Casio, and Movado. Among the top-rated products, customers often favor items such as the Shahla collection, Enchanted Disney Fine Jewelry, and Vera Wang Bridal. The Best Sellers section features new arrivals and engagement rings under $2000, highlighting the store's commitment to offering quality and variety.

Zales.com's return policy allows customers to return items within 30 days from the purchase (shipment) date and exchange jewelry within 60 days of the purchase (shipment) date. Watches can be exchanged within 30 days from the purchase (shipping date for online orders). Items must be in their original condition and include all original packaging, instructions, and paperwork. Watches must be returned with all links. Special ordered watches, ear piercing earrings, custom designs, protection plan replacement merchandise, and merchandise purchased using Progressive Leasing are not eligible for returns or exchanges. Refunds are credited to the original payment method, except for cash refunds over $500, which are issued by check from the corporate office within 21 days. For online orders, Zales offers a free pre-printed shipping label for returns by mail, and refunds are processed within approximately five business days. However, if customers choose not to use the free return by mail option, they must purchase a shipping label from a carrier like UPS, USPS, or FedEx. The shipping policy for returns requires the inclusion of the packing slip and all original documents received with the order.