(4.0 / 5)1954+ Ratings

Zales Reviews

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Overall Rating

4.0
4 Reviews
  • 543%
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About Zales

Zales.com is known for its wide selection of jewelry, including diamond and gemstone jewelry such as engagement rings, necklaces, earrings, bracelets, and watches. The store features products from respected brands like Citizen, Casio, and Movado. Additionally, Zales offers personalized products and services, which can be explored in-store or through virtual consultations with jewelry experts. The website also provides an expanded assortment of items that are exclusive to online shopping, ensuring a comprehensive and convenient customer experience.

Zales Pros & Cons

Pros of Zales.com:

  • Wide Selection: Zales offers a vast array of jewelry products, including necklaces, earrings, rings, and bracelets.
  • Convenient Shopping: Customers can shop online with free shipping on orders over $50 and take advantage of Buy Online Pick Up In Store locations.
  • Custom Design: Zales provides a "Design Your Own" program for custom creating engagement rings and other decorative jewelry pieces.
  • In-Store Services: Zales offers in-store services like lifetime cleaning and inspection, and trade-in value for bridal sets and solitaires.
  • Flexible Financing: Zales offers credit plans with no annual fee to help customers pay for their jewelry and products.

Cons of Zales.com:

  • Customer Service Issues: Many customers have reported poor customer service, including unhelpful representatives and unaddressed issues.
  • Quality Concerns: There are concerns about the quality of diamonds, particularly lab-created diamonds, which may not be as high quality as those from other vendors.
  • Limited Diamond Choices: Zales offers limited choices for clarity and color, which can make it difficult for customers to find the perfect diamond.
  • High Prices: Despite the wide selection, prices can be high, especially in comparison to other retailers.
  • Return Policy Issues: Some customers have experienced difficulties with returns, including being told to handle the return process themselves without adequate support.

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Zales Customer Reviews (4)

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Catherine Schwarz
Catherine Schwarz
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Feb 9, 2023
Mario Thompson
Mario Thompson
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Feb 8, 2023
Tanja Bohm
Tanja Bohm
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Feb 8, 2023
Jerry Whitney
Jerry Whitney
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Feb 6, 2023

Zales Customer’s Q&A

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Zales Features and Benefits

Zales.com offers a variety of features and benefits:

  • Diverse Selection of Jewelry: The store’s catalog includes a wide range of diamond and gemstone jewelry, encompassing everything from engagement rings to fashionable accessories.

  • Free Shipping: Free expedited shipping is offered on orders over a certain amount.

  • Convenient Shopping: Shop one of the many stores nationwide or anytime at Zales.com.

  • Worry-Free Returns: A 30-day return policy is in place for a full refund – no questions asked.

  • Vault Rewards: Join the loyalty program to unlock immediate access to exclusive benefits, rewards and more.

  • Jewelry Expert Consultation: One-on-one help is available whenever it works for you.

  • Lifetime Diamond Commitment: If you lose your diamond, it will be replaced at no extra charge.

  • Upgrade Your Diamond at Zales: If at any time you wish to upgrade your Zales diamond ring, the original purchase price will be applied towards your new diamond.

  • Create Your Own Design: Create one-of-a-kind engagement and personalized jewelry styles that speak to your personal style.

  • Repairs & Services: Jewelers know exactly how to care for your rings, necklaces, bracelets, and earrings to make sure they stand the test of time.

Zales Pricing

Zales.com offers a variety of jewelry items at discounted prices, with some items up to 70% off. Here are some specific examples:

  • Triple Row Huggie Hoop Earrings in Hollow 10K Gold: $239.40 (was $399.00)
  • Flat 25.0mm Hoop Earrings in Hollow 14K Gold: $479.40 (was $799.00)
  • 6.0mm White Topaz and 1/10 CT. T.W. Diamond Ring in 10K White Gold: $249.50 (was $499.00)
  • 1/10 CT. T.W. Diamond Motherly Love Turtles Pendant in Sterling Silver and 10K Rose Gold: $80.70 (was $269.00)
  • Diamond Accent Micro-Pavé Square Stud Earrings in 10K Two-Tone Gold: $139.30 (was $199.00)
  • Enso Rings Elements Collection - 6.6mm Platinum Silicone Band: $16.00 (was $39.99)
  • 1/5 CT. T.W. Diamond Intertwined Necklace in Sterling Silver: $101.70 (was $339.00) [1, 4]
  • Bar Necklace in 14K Gold: $99.60 (was $249.00) [1, 4]
  • Diamond-Cut 1.2mm Cable Chain Necklace in Solid 14K Gold - 18": $203.40 (was $339.00) [1, 4]
  • 1/2 CT. T.W. Cushion-Shaped Multi-Diamond Double Frame Pendant in 10K White Gold: $320.70 (was $1,069.00) [1, 4]
  • 1/20 CT. T.W. Diamond Crossover Arrow Ring in Sterling Silver: $55.99 (was $79.99)
  • 1/4 CT. T.W. Diamond Multi-Row Vintage-Style Anniversary Band in 10K Gold: $499.98 (was $999.99)
  • Teardrop Earrings in Solid Sterling Silver: $79.98 (was $149.00)
  • 30.0mm Tube Hoop Earrings in Hollow Sterling Silver: $49.98 (was $99.00)
  • 1/10 CT. T.W. Lab-Created Diamond Elongated Hexagon Necklace in 10K Gold: $89.98 (was $249.00)
  • 1/2 CT. T.W. Certified Lab-Created Diamond Solitaire Stud Earrings in 14K White Gold (F/SI2): $299.98 (was $619.00)
  • 1/5 CT. T.W. Lab-Created Diamond Band in Sterling Silver with 18K Gold Plate: $99.98
  • 1/3 CT. Emerald-Cut Lab-Created Diamond Bezel-Set Solitaire Ring in Sterling Silver with 18K Gold Plate: $189.98
  • 1/5 CT. T.W. Certified Lab-Created Diamond Bubbles Knot Ring in 10K Rose Gold (F/SI2): $739.00
  • 1/8 CT. T.W. Diamond Heart Frame Filigree Vintage-Style Promise Ring in Sterling Silver: $129.99 (was $239.00)
  • 1/6 CT. T.W. Diamond Five Row Band in Sterling Silver: $99.99 (was $179.00)
  • 1/6 CT. Princess-Cut Diamond Solitaire Tilted Pendant in 14K White Gold (J/I3): $227.40 (was $379.00)

For the most up-to-date pricing, it is recommended to visit Zales.com directly.

Zales FAQs

FAQ

Zales Alternatives

Here are the top 10 alternatives to Zales.com:

  1. Kay Jewelers: Similar to Zales in terms of the types of jewelry offered, with a focus on diamonds, precious gemstones, watches, and charms. They also offer a loyalty program and flexible financing options.

  2. Jared: Owned by the same parent company as Zales, Jared offers a wider variety of designer brands and luxurious pieces. They cater more towards affluent customers looking to splurge.

  3. Tiffany & Co.: Known for their luxury jewelry, particularly their diamond and sterling silver jewelry. They are famous for their signature Tiffany Blue Box.

  4. Helzberg Diamonds: Offers a wide selection of fine jewelry, including diamond jewelry, engagement rings, wedding rings, and precious gemstones.

  5. Nordstrom: While not a dedicated jewelry store, Nordstrom offers a wide variety of jewelry from many different designers.

  6. Kendra Scott: Known for their beautiful and unique gemstone jewelry, Kendra Scott offers a wide variety of jewelry pieces.

  7. Blue Nile: Specializes in diamonds and offers a wide selection of engagement rings, wedding rings, and fine jewelry.

  8. Macy’s: Similar to Nordstrom, Macy’s is not a dedicated jewelry store, but they do offer a wide variety of jewelry from many different designers.

  9. Overstock: Offers a wide variety of jewelry at discounted prices. Their selection includes everything from fine jewelry to fashion jewelry.

  10. Etsy: A marketplace for handmade and vintage items, including a wide variety of unique and one-of-a-kind jewelry pieces.

Remember, when choosing a jewelry store, consider the type of jewelry desired, the budget, and the services offered by the store, such as shipping and return policies. Happy shopping!

FAQ

How To Open A Zales Account?

To open an account on Zales.com, follow these steps:

  1. Visit the Zales.com website.
  2. Click on the Register option.
  3. Complete the registration form with the required details, including your 16-digit account number, last name, zip code, date of birth, and social security number.
  4. After filling in the details, submit the form to complete the registration process.

Once the account is created, you can manage it according to your convenience. Enjoy shopping!

FAQ

What is Zales' refund policy?

Zales offers a refund for products returned within 60 days of purchase, provided the item is in its original condition.
FAQ

What is Zales' warranty period?

Zales provides a lifetime warranty for diamond and gemstone jewelry and a one-year warranty for other types of jewelry.
FAQ

What are the shipping costs for Zales products?

Zales offers free shipping on orders over a certain amount, and shipping costs for orders below that amount vary depending on the location and shipping method.
FAQ

Can I cancel my Zales order?

Yes, customers can cancel their Zales order as long as it hasn't been shipped yet.
FAQ

What payment methods does Zales accept?

Zales accepts payment via credit card, PayPal, and Affirm financing.
FAQ

About Zales.com Prices and Cost?

Zales.com offers a diverse range of jewelry with prices that cater to various budgets. Items can be found under $50, and the selection expands into higher price brackets such as $100 - $249, $250 - $499, and $500 - $749. For those looking for more premium pieces, there are options available from $750 - $999 and $1,000 - $1,999. The site also features sales offers and deals, like free shipping on minimum purchases and special financing options for purchases of $750 or more with The Diamond Credit Card.

FAQ

About Zales.com Popular Products and Services?

Zales.com is celebrated for its engagement rings and fashion jewelry, with a catalog that includes a wide range of diamond and gemstone pieces. The store also boasts an impressive collection of men's and women's watches from respected brands like Citizen, Casio, and Movado. Among the top-rated products, customers often favor items such as the Shahla collection, Enchanted Disney Fine Jewelry, and Vera Wang Bridal. The Best Sellers section features new arrivals and engagement rings under $2000, highlighting the store's commitment to offering quality and variety.

FAQ

Zales.com Return Policy?

Zales.com's return policy allows customers to return items within 30 days from the purchase (shipment) date and exchange jewelry within 60 days of the purchase (shipment) date. Watches can be exchanged within 30 days from the purchase (shipping date for online orders). Items must be in their original condition and include all original packaging, instructions, and paperwork. Watches must be returned with all links. Special ordered watches, ear piercing earrings, custom designs, protection plan replacement merchandise, and merchandise purchased using Progressive Leasing are not eligible for returns or exchanges. Refunds are credited to the original payment method, except for cash refunds over $500, which are issued by check from the corporate office within 21 days. For online orders, Zales offers a free pre-printed shipping label for returns by mail, and refunds are processed within approximately five business days. However, if customers choose not to use the free return by mail option, they must purchase a shipping label from a carrier like UPS, USPS, or FedEx. The shipping policy for returns requires the inclusion of the packing slip and all original documents received with the order.

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